Client: NHS & King's College London
myHealthe: Supporting child and adolescent mental health through digital innovation
Overview
Working with the Department of Child and Adolescent Psychiatry at King's College London, Digital Marmalade designed and developed myHealthE (MHE), an online platform that allows parents and carers to monitor the progress of their child's treatment within Child and Adolescent Mental Health Services (CAMHS). The platform demonstrates how thoughtful digital innovation can improve healthcare efficiency, engagement, and outcomes.
Client Requirement
King's College London sought a solution to improve how Patient-Reported Outcome Measures (PROMs) were collected and processed in CAMHS. The existing paper-based system was time-consuming, prone to human error, and often resulted in incomplete or inconsistent data.
Digital Marmalade was tasked with developing a web-based system that could automate data collection, streamline clinician workflows, and provide families with a simple, accessible interface for ongoing engagement in their child's care.
Digital Innovation Goals and Challenges
The primary goal was to enhance PROM completion rates while reducing administrative burden. The platform needed to deliver questionnaires automatically, collect responses securely, and present data in a way that supported clinical decision-making.
The challenge lay in developing a platform that balanced data security, usability, and accessibility across multiple NHS Trusts. It had to integrate seamlessly with clinical systems while remaining intuitive for families, many of whom had limited experience with online tools. Ensuring that sensitive information was handled safely while maintaining a straightforward user experience required precision and close collaboration between technical and healthcare teams.
Results
Digital Marmalade applied its expertise in web design, data management, and digital innovation to create myHealthE, a comprehensive online monitoring platform. The system automates the delivery, collection, and analysis of electronic PROMs (ePROMs), replacing paper forms with an efficient, secure digital workflow.
Using an agile software development approach, the team built a scalable web application capable of serving multiple CAMHS sites. Real-time data visualisation tools were incorporated to provide clinicians with immediate insight into patient progress, helping to inform treatment decisions and reduce administrative effort.
For safeguarding, specific answers to certain questions can automatically alert the clinical team.
Finally, the questionnaire summary includes statistics on how many questionnaires have been sent and how many have been completed.
Multiple award winner
-
2023 ACAMH Awards Digital Innovation Award for Best Digital Intervention Winner
-
2024 HSJ Digital Awards Improving Mental Health Through Digital Finalist
-
2024 Digital Leaders Health Tech Innovation of the Year Winner
Features and Benefits
Enhanced Clinical Decision-Making
Real-time, reliable data informs clinicians' decisions and supports more personalised care.
Improved Communication
The platform strengthens collaboration between caregivers and healthcare professionals, fostering transparency and trust.
Greater Efficiency
Automation reduces administrative workload and long-term costs for healthcare providers.
Safeguarding Alerts
Built-in triggers notify clinicians if responses indicate a potential risk to a child's wellbeing.
Flexible Questionnaire Builder
Allows clinical teams to design multi-step, multi-path questionnaires with weighted responses and measurable outcomes.
Accessible Resources
Families can access verified health information, local service details, and national support links while awaiting appointments.
Outcomes
The implementation of myHealthE marked a significant improvement in how PROMs are collected and used in child and adolescent mental health care. Completion rates increased substantially, communication between clinicians and families became more efficient, and administrative effort decreased across participating sites.
Beyond the measurable results, the platform represents the power of digital innovation in healthcare, turning a manual, fragmented process into a streamlined, data-driven experience that improves care delivery and patient engagement.
Through close collaboration with King's College London and CAMHS professionals, Digital Marmalade delivered a solution that continues to evolve, setting a benchmark for technology-led progress in public health services.
In numbers
- 12 NHS Trusts use MyHealthe
- 27 Child and Adolescent Mental Health Services sites
- SDQ completion increased by 61% when using MyHealthe than with standard paper-based data collection. This means that caregivers using myHealthE were over 12 times more likely to complete the SDQ-P than those using standard paper-based methods
- 98% of caregivers who registered with MyHealthe went on to complete an SDQ, highlighting the platform's usability and effectiveness in guiding users through the process
- A retention rate of 72% This demonstrates that myHealthE can facilitate continued engagement with PROM collection over time, which is crucial for monitoring progress and informing treatment decisions.
Over the last few years, Digital Marmalade have become an integral part of the my_HealthE clinical research team. They are professional, responsive and creative. Most important for me is that Jeremy, Andy and Marcus and all the Digital Marmalade group we have worked with have been truly invested in making myHealthE a successful project. They have gone the extra mile to meet tight budgets, complex NHS operational environments and last minute requests prior to roll out. I cannot recommend them highly enough, and they are a pleasure to work with.
Thinking about your next digital project?
If you want a team that can design, build and support platforms with the same care and attention shown here, we would be happy to help.